Commercial gestures
If you have booked your tickets through a travel agency or tour operator, please contact them directly.
▶️ You don't want or you can't travel anymore
These measures are subject to change at any time depending on current events and measures decided by authorities regarding travel.
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Tickets issued until August 16th, 2022
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POSTPONE MY TRIP
Postpone your departure date without any change fee. If the original fare is no longer available, you will need to pay a fare difference.
➡️ Change my travel dates
The travel date change request must be made before the initial departure date. CANCEL MY TRIP
You will receive a voucher valid for 1 year.
📄 Request a travel voucher
The voucher request must be made at latest 7 days before departure of the first flight. -
Tickets issued from August 17th, 2022
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POSTPONE/ CANCEL MY TRIP
The change* and/or refund conditions of your reservation depend on the fare conditions of your ticket. You can review and/or change your reservation in “Manage my booking".
The change request must be made before the initial departure date.*Some change fees and fare difference may apply depending on the fare conditions of your ticket.
Extra service fees may also apply for a change request that is not made directly online in the “Manage my booking” section. VALIDITY PERIOD
All tickets issued from August 17th, 2022, independent of your travel dates, will be valid as
per the following rule:
. 12 months from the date of issue for unused tickets,
. 12 months from the date of travel of the outbound flight (first leg) for partially used tickets.In accordance with IATA fare regulations.
▶️ Your flight has been cancelled
YOU WANT TO REQUEST A REFUND
📄 Request a refund
Contact
Please call us only if you have issues in modifying your booking online. For any other request related to your trip, we kindly ask you to use our online forms.
Thank you for your understanding!
