When booking on our website, at the step where you enter your personal details, click on “Request special assistance”. You can then select the assistance that suits your needs.

If you need further information and do not yet have a booking with French bee, you can contact our Call Centre on 0825 205 205 (€0.20/min). Our teams are available Monday to Sunday, from 8 a.m. to 8 p.m. Paris time.

We recommend making your request as soon as you book and no later than 48 hours before departure to ensure it can be arranged.

Log in to your “Manage my booking” area to add assistance. If your request requires a specific assessment or a medical document, please contact our Call Centre. The phone number is available in your “Manage my booking” area or on your e-ticket.

We recommend making your request as soon as you book and no later than 48 hours before departure to ensure it can be arranged.

Let your agent know about your assistance needs when you book. They will guide you through the process and inform you of any documents required.

We recommend making your request as soon as you book and no later than 48 hours before departure to ensure it can be arranged.

We recommend making your request as soon as you book and no later than 48 hours before departure to ensure it can be arranged.

Choose your assistance according to your level of autonomy. If in doubt, our Call Centre can advise you.

• Reduced Mobility Assistance – Distance
  Who is it for? You can walk, go up and down stairs and reach your seat on your own, but you have difficulty covering long distances.
  What we provide: a wheelchair and an agent accompany you for all your movements within the airport.
• Stairs Assistance – Partial Mobility
  Who is it for? You can reach your seat on your own but cannot go up or down stairs.
  What we provide: assistance within the airport and help with stairs.
• Cabin Assistance – Full Mobility Support
  Who is it for? You cannot walk and need full assistance to reach your seat.
  What we provide: our teams accompany you from your arrival at the airport until you are seated on board.

⚠️ Important: if you cannot reach an emergency exit on your own in an emergency, you must travel with a personal companion.

Yes. Your wheelchair is carried free of charge in the hold. Electric wheelchairs are accepted provided their battery complies with regulations.

Acceptance conditions for electric wheelchairs and lithium batteries:
Find out more here!

No. No wheelchair or aisle chair is available on board. If you need assistance getting around, please let us know when you book or no later than 48 hours before departure so that we can arrange suitable assistance at the airport.

Yes. Let us know about your situation when booking online, in your “Manage my booking” area, or through our Call Centre.

Yes, priority boarding is offered to passengers receiving assistance.

If you cannot follow the safety instructions or evacuate the aircraft on your own, a travel companion is mandatory.

Your companion must be at least 16 years old and able to assist you throughout the journey.

For hearing-impaired, visually impaired or physically disabled passengers, the companion may also be an assistance dog (see the “Assistance dog” section).

Yes. Assistance dogs travel free of charge in the cabin, subject to the acceptance conditions available here.

Your dog must meet the health requirements of the destination country, and you must provide the required supporting documents.

See the conditions on this page.

No. Emotional support animals are not accepted. Customers cannot book flights with an emotional support animal. Customers who wish to travel with a pet may do so in accordance with French bee’s pet travel policy, in the cabin (PET) or in the hold (AVIH).

Yes. If you are travelling with a closed cast, a Fit to Fly certificate may be required.

Depending on your medical situation, medical clearance may be required. Please contact our Call Centre before your departure.

Yes. You may travel with medical equipment necessary for your health, provided you comply with the applicable transport conditions.

This includes in particular:

• canes, crutches and walkers;
• prescription medication and the equipment needed to administer it (syringes, auto-injectors, etc.);
• certain medical devices, such as respirators, ventilators or dialysis machines.

Depending on the equipment carried, you may be asked to provide medical documents.

Yes. A dialysis machine is carried free of charge on presentation of a medical certificate, written and signed by your doctor less than 6 months before your departure.

If you wish to carry your machine in the cabin, it must not exceed:

• 12 kg
• 55 × 40 × 20 cm (115 cm in total).

If these limits are exceeded, the machine or supplies can be carried free of charge in the hold.

Yes. Portable oxygen concentrators are permitted on board if they are among the models accepted by French bee or approved by the FAA (Federal Aviation Administration).

Before your trip, you will need to:

• complete an INCAD form with your doctor;
• send this form to French bee no later than 48 hours before your departure.

You must also have fully charged batteries for the entire duration of the journey. The on-board power outlets cannot be used to power your device.

No. Personal oxygen cylinders are prohibited, both in the cabin and in the hold.

If you need oxygen during your flight, French bee can provide it, subject to approval by our medical department.

To do so, you must send us an INCAD form completed by your doctor no later than 48 hours before your departure.

Yes. If your treatment requires syringes (for example for insulin), you will need to present a personal prescription stating:

• the need to keep the syringes in the cabin;
• the medication concerned;
• your treatment;
• your travel dates;
• the length of your stay.

We also recommend carrying your medication in an insulated bag if it needs to be kept cool, and protecting the needles during transport. Please note that only you or your travel companion are authorised to administer injections. The crew cannot administer medical treatment on board.

We recommend arriving at least 3 hours before departure to give our teams time to arrange your assistance.

After check-in, our assistance teams accompany you to the boarding gate, or to your seat on board, depending on the type of assistance requested.

Go to the dedicated assistance desk in the check-in area to check in and drop off your bags. Our teams will provide assistance tailored to your needs.

After disembarking, you will be accompanied to the airport exit. If needed, your mobility aids (wheelchair, walker, etc.) will be returned to you as a priority.

Download the INCAD form if your situation requires a medical assessment.

Download the Fit to Fly form, to be completed by your doctor if necessary.

Find all the useful information to prepare your trip in our Guide.