Passengers with reduced mobility

The INCAD (provided by the carrier) is a standard medical certificate form for the carriage of passengers with disabilities, as defined by the IATA (International Air Transport Association).
The INCAD 1 must be completed by the sales agent and the passenger.
The INCAD 2 form is to be completed by the patient’s attending doctor and is intended for the airline’s medical officer and French Bee’s Special Cases Department, who, based on the information provided, will decide whether or not to authorise the journey.

It is mandatory to notify the airline if the passenger:

• Suffers from a contagious and communicable disease,
• Has medical conditions or disabilities that may lead to unusual behaviour,
• Has a physical condition that may cause discomfort or inconvenience to the well-being or comfort of passengers and crew,
• May pose a potential risk to flight safety or result in a diversion,
• May require medical supervision or special equipment to maintain their health during the flight.

The accompanying person must be able-bodied, aged at least 18 and capable of assisting the person or persons in their care. They must be physically capable of helping them move around. The following may act as an accompanying person:

• a doctor,
• a nurse,
• a ‘travel companion’.

In the specific case of a blind, deaf or mobility-impaired passenger, the ‘travel companion’ may be an assistance dog.

The presence of an accompanying person is mandatory if the passenger:

• cannot fasten their seatbelt by themselves,
• cannot feed themselves,
• cannot attend to basic personal needs after being accompanied to the toilet,
• or as decided by the airline’s doctor, following a review of the medical records.

A request for a wheelchair must be made in the booking record 48 hours before departure, specifying the passenger’s medical condition.

We offer three categories of wheelchair assistance:

• WCHR or ‘Wheelchair Ramp’: from check-in to the boarding gate for passengers in wheelchairs. (The passenger can walk unaided),
• WCHS or “Wheelchair Steps”: from check-in to the aircraft door (the passenger can walk unaided but has difficulty with stairs),
• WCHC or “Wheelchair Cabin Seat”: from check-in to the seat on the aircraft (the passenger is unable to move unaided).