We're always here to help!
We make every effort to answer your questions and provide the best possible customer service.
Get in touch
By chat, phone or e-mail, contact us at any time. We are here to help you with anything.
Online chat - Immediate reply
For immediate assistance, don't hesistate to ask Bee-bot or to chat with one of its human colleague.
Chat with Bee-bot
Find the answer to your question at any time with Bee-bot, the smart assistant of French bee. It can answer our most frequently asked questions and is available 24/7. You can start a chat with Bee-bot by clicking on the bottom right of this page.
Chat with an agent
If you have a specific question (e.g. regarding your booking), Bee-bot can put you in touch with our customer care by asking "chat with an agent" or by clicking on the icon at the top right of the widget.
- If someone is available, you'll be connected with an agent.
- If nobody is available, you'll have the opportunity to leave a written message.
Phone - Immediate reply
1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 7am - 10pm (CST time)
- 5am - 8pm local time SFO
- 8am - 11pm local time NYC
Are you deaf or hard of hearing?
RogerVoice x French bee :
We are proud to work with Roger Voice to enable people who are deaf or hard of hearing to reach our customer service independently.
RogerVoice is an application that allows you to communicate with an interlocutor in two ways: either by text transcription of the voice or by using a sign language interpreter (via a video).
Customer support - Reply within 24hrs
Send us a message with a compliment, question or concern by using the widget with a question mark at the bottom right corner of this page.
Online Claim - Reply within 3 weeks
If you wish to make a claim regarding your trip, we're here to help. Please follow the button "Send a claim" just below.
Come visit us
PARIS - Paris Orly Airport
Access : Orly 4, level 0, front of Gate 47d
Opening hours: Monday to Sunday and bank holidays from 6:30am
REUNION ISLAND - Roland Garros Airport
Opening hours: Monday to Saturday from 9am to 6pm
REUNION ISLAND - Pop up store
Access : 178 rue Marius et Ary Leblond, 97410 Saint Pierre
Opening hours: Monday to Saturday from 9am to 5pm
MANAGE MY BOOKING
Add services to your reservation, modify your contact information or your flight if you have a changeable ticket.
Print your boarding pass at home or download it on your mobile.
Retrieve live updated information about all of our flights.
Check the schedules of all our flights!