We're always here to help!
We make every effort to answer your questions and provide the best possible customer service.
Get in touch
By chat, phone or e-mail, contact us at any time. We are here to help you with anything.
Online chat - Immediate reply
For immediate assistance, don't hesistate to ask Bee-bot or to chat with one of its human colleague.
Chat with Bee-bot
Find the answer to your question at any time with Bee-bot, the smart assistant of French bee. It can answer our most frequently asked questions and is available 24/7. You can start a chat with Bee-bot by clicking on the bottom right of this page.
Chat with an agent
If you have a specific question (e.g. regarding your booking), Bee-bot can put you in touch with our customer care by asking "chat with an agent" or by clicking on the icon at the top right of the widget.
- If someone is available, you'll be connected with an agent.
- If nobody is available, you'll have the opportunity to leave a written message.
Customer support - Reply within 24hrs
Send us a message with a compliment, question or concern by using the widget with a question mark at the bottom right corner of this page.
Online Claim - Reply within 3 weeks
If you wish to make a claim regarding your trip, we're here to help. Please follow the button "Send a claim" just below.
Select a topic to find out how to contact the right team for assistance.
Flight booking, change or cancellation
- Book a ticket: you can make a reservation using the search engine available on this page. Fill in the departure airport and arrival airports, your travel dates, the number of travelers and then click on "Search".
- Change or cancel a ticket: depending on your ticket conditions, you can change or cancel your reservation online via the Manage my booking section.
At French bee sales counter
You can book, change or cancel your ticket directly in one of our 2 sales counter:
- French bee sales counter Orly Airport, terminal 4 (Level 0 in front of Door 47d): from 6:30am
- French bee travel shop Roland Garros Airport: from 9.30am to 1pm / from 2pm to 7pm
1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 6am - 11pm (CST time)
- 4am - 9pm local time SFO and LA
- 7am - 12pm local time NYC
Invoice and boarding certificate
Request a receipt
The trip itinerary you receive after buying your ticket serves as an invoice/proof of purchase.
Baggages and additional services
Baggage allowance and services included in your ticket
For information related to baggage allowance and additional services, we recommend checking the page Our Fares.
Add a check-baggage or other services to my booking
You can add a checked baggage or another additional service to your booking until 48 hrs before your flight's departure in the Manage my booking section.
If you face any issue to finalize your purchase, feel free to contact us by phone: 1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 7am - 7pm (CST time)
- 5am - 5pm local time SFO
- 8am - 8pm local time NYC
Make a claim
We are constantly trying to improve our performance when it comes to providing our passengers quality service. If, however, you are not completely satisfied, please send us your claims.
We'll be in touch as soon as we can.
Groups and freight
You would like to:
- Take advantage of a group fare offer (from 20 to 150 adults traveling together)
- Request a specific freight type: moving offices, tourism, business trip, medical evacuation
- Get a quote for personalizing your on-board documents: menus, messages on meal trays...
- Groups from mainland France firstname.lastname@example.org
- Groups from Reunion island: email@example.com
- Groups from San Francisco, USA : firstname.lastname@example.org
Freight Service from Paris Orly: Hi Line Cargo
Hours: from Monday to Friday, from 9am to 12.30pm and from 2pm à 6pm.
Freight Service from Reunion island : Lindmark Aviation
Hours: from Monday to Friday, from 8am to 12am and from 1pm to 4pm.
Come visit us
PARIS - Paris Orly Airport
Access : Orly 4, level 0, front of Gate 47d
Opening hours: Monday to Sunday and bank holidays from 6:30am
REUNION ISLAND - Roland Garros Airport
Access : From August 24, temporary agency, during the duration of the works of our airport store: Helicopter Companies Building, Parking 1.
Opening hours: Monday to Saturday from 9am to 6pm
REUNION ISLAND - Saint-Pierre
Access : 22A rue François de Mahy, 97410 Saint-Pierre
Opening hours: Monday to Saturday from 9am to 5:30pm
MANAGE MY BOOKING
Add services to your reservation, modify your contact information or your flight if you have a changeable ticket.
Print your boarding pass at home or download it on your mobile.
Retrieve live updated information about all of our flights.
Check the schedules of all our flights!