Contact
Have a question, need information or want to file a complaint ?
French bee is here for you so don’t hesitate to contact us.
Nous sommes à votre écoute !
Nous mettons tout en oeuvre pour faciliter le traitement de vos questions et vous apporter une réponse rapide.

Get in touch
By chat, phone or e-mail, contact us at any time. We are here to help you with anything.
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Online chat - Immediate reply
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For immediate assistance, don't hesistate to ask Bee-bot or to chat with one of its human colleague.
Chat with Bee-bot
Find the answer to your question at any time with Bee-bot, the smart assistant of French bee. It can answer our most frequently asked questions and is available 24/7. You can start a chat with Bee-bot by clicking on the bottom right of this page.
Chat with an agent
If you have a specific question (e.g. regarding your booking), Bee-bot can put you in touch with our customer care by asking "chat with an agent" or by clicking on the icon at the top right of the widget.
- If someone is available, you'll be connected with an agent.
- If nobody is available, you'll have the opportunity to leave a written message.
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Phone - Immediate reply
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1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 7am - 10pm (CST time)- 5am - 8pm local time SFO
- 8am - 11pm local time NYC
Are you deaf or hard of hearing?
RogerVoice x French bee :
We are proud to work with Roger Voice to enable people who are deaf or hard of hearing to reach our customer service independently.
RogerVoice is an application that allows you to communicate with an interlocutor in two ways: either by text transcription of the voice or by using a sign language interpreter (via a video).
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E-mail
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Customer support - Reply within 24hrs
Send us a message with a compliment, question or concern by using the widget with a question mark at the bottom right corner of this page.
Online Claim - Reply within 3 weeks
If you wish to make a claim regarding your trip, we're here to help. Please follow the button "Send a claim" just below.
Facebook Messenger
Ou via WhatsApp, Twitter et Facebook

From Monday to saturday 8am til 5pm
Contact us via WhatsApp, click here

Contact us on Twitter, click here

Contact us on Facebook, click here
Helpful information
Help sections
Select a topic to find out how to contact the right team for assistance.
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Flight booking, change or cancellation
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On Frenchbee.com
- Book a ticket: you can make a reservation using the search engine available on this page. Fill in the departure airport and arrival airports, your travel dates, the number of travelers and then click on "Search".
- Change or cancel a ticket: depending on your ticket conditions, you can change or cancel your reservation online via the Manage my booking section.
At French bee sales counter
You can book, change or cancel your ticket directly in one of our 2 sales counter:
- French bee travel shop Roland Garros Airport: from 9.30am to 1pm / from 2pm to 7pm
- French bee sales counter Orly Airport, terminal 4 (Level 0 in front of Door 47d): from 6:30am
By phone
1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 7am - 7pm (CST time)- 5am - 5pm local time SFO
- 8am - 8pm local time NYC
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Invoice and boarding certificate
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Request a receipt
The trip itinerary you receive after buying your ticket serves as an invoice/proof of purchase.
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Baggages and additional services
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Baggage allowance and services included in your ticket
For information related to baggage allowance and additional services, we recommend checking the page Our Fares.
Add a check-baggage or other services to my bookingYou can add a checked baggage or another additional service to your booking until 48 hrs before your flight's departure in the Manage my booking section.
If you face any issue to finalize your purchase, feel free to contact us by phone: 1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 7am - 7pm (CST time)
5am - 5pm local time SFO
8am - 8pm local time NYC -
Complaint
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Make a claim
We are constantly trying to improve our performance when it comes to providing our passengers quality service. If, however, you are not completely satisfied, please send us your claims.
We'll be in touch as soon as we can.
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Groups and freight
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You would like to:
- Take advantage of a group fare offer (from 20 to 150 adults traveling together)
- Request a specific freight type: moving offices, tourism, business trip, medical evacuation
- Get a quote for personalizing your on-board documents: menus, messages on meal trays...
Contact us:
- Groups from mainland France groupes-paris@frenchbee.com
- Groups from Reunion island: groupes-reunion@frenchbee.com
- Groups from Papeete, Tahiti: groupes-ppt@frenchbee.com
- Groups from San Francisco, USA : groupes-usa@frenchbee.com
Freight Service from Paris Orly: Hi Line CargoHours: from Monday to Friday, from 9am to 12.30pm and from 2pm à 6pm.
Service Fret au départ de La Réunion : Lindmark AviationHours: from Monday to Friday, from 8am to 12am and from 1pm to 4pm.
Come visit us
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PARIS - Paris Orly Airport
Access : Orly 4, level 0, front of Gate 47d
Opening hours: Monday to Sunday and bank holidays from 6:30am
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REUNION ISLAND - Roland Garros Airport
Opening hours: Monday to Sunday and bank holidays from 6:30am
- Mon - Sat : from 9am to 7pm
- Sun : from 9am to 1pm

Useful links
MANAGE MY BOOKING
Add services to your reservation, modify your contact information or your flight if you have a changeable ticket.
CHECK-IN ONLINE
Print your boarding pass at home or download it on your mobile.
FLIGHT STATUS
Retrieve live updated information about all of our flights.
TIMETABLE
Check the schedules of all our flights!