Contact

For immediate assistance, don't hesistate to ask Bee-bot or to chat with one of its human colleague.

Chat with Bee-bot 

Find the answer to your question at any time with Bee-bot, the smart assistant of French bee. It can answer our most frequently asked questions and is available 24/7. You can start a chat with Bee-bot by clicking on the bottom right of this page.

Chat with an agent

If you have a specific question (e.g. regarding your booking), Bee-bot can put you in touch with our customer care by asking "chat with an agent" or by clicking on the icon at the top right of the widget.

• If someone is available, you'll be connected with an agent.
• If nobody is available, you'll have the opportunity to leave a written message.

Customer support - Reply within 24hrs

Send us a message with a compliment, question or concern by using the widget with a question mark at the bottom right corner of this page.

Online Claim - Reply within 3 weeks

If you wish to make a claim regarding your trip, we're here to help. Please follow the button "Send a claim" just below.

Facebook Messenger

   We're also social! Contact us via Facebook.

On Frenchbee.com

• Book a ticket: you can make a reservation using the search engine available on this page. Fill in the departure airport and arrival airports, your travel dates, the number of travelers and then click on "Search".
• Change or cancel a ticket: depending on your ticket conditions, you can change or cancel your reservation online via the Manage my booking section.

At French bee sales counter

You can book, change or cancel your ticket directly in one of our 2 sales counter:

• French bee sales counter Orly Airport, terminal 4 (Level 0 in front of Door 47d): from 6:30am
• French bee travel shop Roland Garros Airport: from 9.30am to 1pm / from 2pm to 7pm

By phone

1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 6am - 11pm (CST time)

• 4am - 9pm local time SFO and LA
• 7am - 12am local time NYC

Request a receipt

The trip itinerary you receive after buying your ticket serves as an invoice/proof of purchase.

Baggage allowance and services included in your ticket

For information related to baggage allowance and additional services, we recommend checking the page Our Fares.

Add a check-baggage or other services to my booking

You can add a checked baggage or another additional service to your booking until 48 hrs before your flight's departure in the Manage my booking section.

If you face any issue to finalize your purchase, feel free to contact us by phone: 1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 7am - 7pm (CST time)

• 5am - 5pm local time SFO
• 8am - 8pm local time NYC

Make a claim

We are constantly trying to improve our performance when it comes to providing our passengers quality service. If, however, you are not completely satisfied, please send us your claims.

We'll be in touch as soon as we can.

You would like to:

• Take advantage of a group fare offer (from 20 to 150 adults traveling together)
• Request a specific freight type: moving offices, tourism, business trip, medical evacuation
• Get a quote for personalizing your on-board documents: menus, messages on meal trays...

Contact us: 

Group Service from USA :

• Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
• From New York, San Francisco, Los Angeles or Miami : groupes-usa@frenchbee.com

  
  Group Service from France :

  • Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
  • From Paris : Please contact a travel agency
  • From La Réunion and Punta Cana : Please contact a travel agency
  • From Papeete : groupes-ppt@frenchbee.com

You would like to:

• Send one or more cargo packages (cargo)
• Send an animal into the hold without you flying yourself
• Send any other goods you cannot carry in your hold baggage

Contact us: 

Freight Service from USA :

• Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your reques
• From New York : cargopax.ewr@frenchbee.com
• From Los Angeles : cargopax.lax@frenchbee.com
• From San Francisco : cargopax.sfo@frenchbee.com
• From Miami: cargopax.mia@frenchbee.com

Freight Service from France :

• Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
• From Paris : cargopax.ory@frenchbee.com
• From La Réunion : cargopax.run@frenchbee.com
• From Papeete : cargopax.ppt@frenchbee.com